AdventHealth is one of the largest nonprofit healthcare organizations in the United States, serving more than five million patients annually, with over 83,000 employees and 51 hospital campuses across nine states.
The Need
AdventHealth’s mail order pharmacy–called Rx Plus–required a complete overhaul of the digital prescription management experience they offered to patients.
The old patient dashboard offered patients the ability to register and refill orders, however, it was missing a number of critical features for patients, such as:
- a mobile-friendly user experience
- seamless new user onboarding and registrations
- dosage, refill eligibility dates, and authorized refills remaining
- the ability to transfer prescriptions to AdventHealth Pharmacy
- dynamic shipping options with variable pricing
- communication with pharmacy staff with orders
Challenges
The AdventHealth Pharmacy patient dashboard needed to operate seamlessly with the specialized pharmacy management software that powered the entire pharmacy operation back end. This type of integration is typically enabled by an Application Programming Interface (API), which allows our engineers to reliably send data to and make requests from the third-party software in pre-defined ways.
In this case, the pharmacy management software did not offer an API, making it much more challenging to navigate the need to securely and reliably move data between the patient dashboard and the back-office pharmacy software to register patients, create new orders, display existing order statuses, and more.
Our Role
We started with a design sprint to assess patient and pharmacy needs as well as identifying pain points in AdventHealth Pharmacy’s operations. Our team rapidly developed prototypes to demonstrate potential user-centered solutions before heavily investing in development.
During our functionality and software audit, we found that we could collaborate with the pharmacy management software provider to create new stored procedures that would allow us to securely interact with their software.
This approach allowed us to design and build an all-new, mobile responsive patient dashboard to meet every user and business need we set out to fulfill.
Friendly, and Mobile.
Camber Creative not only seamlessly integrated AdventHealth Pharmacy’s patient dashboard experience across platforms, we also gave their customers the ability to take care of more of their needs with only a few taps.
AdventHealth Pharmacy’s friendly and approachable brand image has now carried over to their patient dashboard, allowing users to order refills, request transfers, add other patients under their care, and manage profile settings such as payment methods and addresses, all from their phone.
